Shipsy makes carrier communication easy, the delivery dashboard and fast proof of delivery uploads cut down on phone calls and paperwork. Real-time exception alerts let me respond to delays quickly and keep dispatch informed. The system integrated into our workflow easily, and drivers picked up the app without much training.
The app kept failing to upload proof of delievery photos and dropped connections during route updates, so carriers couldn't confirm loads in real time. That caused missed confirmations, extra waiting at docks and lost pay, lots of frustation and wasted time.
From a carrier perspective, Shipsy provides a consolidated dashboard for route execution and proof of delivery, and the shipment tracking updates help keep drivers informed. However, the carrier mobile app is sometimes unreliable and exception handling often requires manual steps, which adds to back office workload.
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