Shipsy improved communication with shippers through its real-time carrier connectivity and centralized dashboard. The proof of delivery capture is reliable and reduced time spent on paperwork, while the exception handling feature helps dispatchers resolve delivery issues more quickly.
The app kept failing to upload proof of delievery photos and dropped connections during route updates, so carriers couldn't confirm loads in real time. That caused missed confirmations, extra waiting at docks and lost pay, lots of frustation and wasted time.
From a carrier perspective, Shipsy provides a consolidated dashboard for route execution and proof of delivery, and the shipment tracking updates help keep drivers informed. However, the carrier mobile app is sometimes unreliable and exception handling often requires manual steps, which adds to back office workload.
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